Managing Digital Governance

This book provides public managers with an integrated conceptual framework for making informed electronic governance decisions. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service and to facilitate democratic governance. The issues include digital inclusion (digital divide), telecommunication infrastructure, information and service integration, ICT service management, ICT management capacity building, digital privacy and security, virtual transparency and accountability, and online civic engagement.