Managing IT Performance to Create Business Value

There are literally hundreds of processes taking place simultaneously in an organization, each creating value in some way. This book is about pushing the performance of the automation and maintenance of these processes in the right direction. It thoroughly explains the concepts behind performance management and measurement from an IT perspective. In addition, it provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management.