Integrated IT Performance Management

This book provides an Integrated IT Performance Management Framework (IPMF-IT)™ that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework. Using a model-centric approach, it demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle. It shows how to align outcomes measures with outputs measures, focusing on the effectiveness and efficiencies of output measures to management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards.