Quality Management System Handbook for Product Development Companies

Providing the information required to implement a quality management system (QMS), this book discusses a process-oriented approach to the establishment of a QMS and quality practices essential for product development. The author delineates a systematic approach for quality management and continuous improvement via a formal management system. He describes the high-level QMS implementation process and offers guidance on how to define, deploy, and continually upgrade a QMS. The book reflects the importance of a process-oriented view of business operations and outlines the five major QMS phases: implementation planning; definition; refinement; deployment; and continuous improvement.