Communication Technology

Providing information on the business, technical, legal and practical considerations in the "new telecom world order", this book offers a complete overview of the technologies and marketing methods that competitors are using internationally...

In this book, Duff presents a prescriptive theory to guide the academic and policy communities as they debate the future shape of emerging post-industrial, information-based societies...

A Practical Guide to Call Center Technology..

A Practical Guide to CRM..

Collecting recent ideas and advanced techniques to overcome current engineering issues, this work is useful to academics and professionals in environmental engineering, civil engineering, water science and hydraulic engineering, food engineering, energy and chemical engineering...

This proceedings volume contains selected papers presented at the 2014 AASRI International Conference on Applied Engineering Sciences, held in Hollywood, LA, USA. Contributions cover the latest developments and advances in the field of Applied Engineering Sciences...

This text brings clarity to the confusing array of products and services that are available. The author explains how each technology works and what its practical applications are, so that the reader can choose the best systems and services for their requirements...

Call Center Savvy..

COM Programming by Example..

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Computer telephony spans a vast range of equipment, technology and services. This volume provides a handy reference for topics that go beyond the reader's specific expertise. It explains what the technology is, how it works and how it fits into the picture of computer telephony...

Customer Service Over the Phone..