A Leadership Journey in Health Care

Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. This book supplies an inside look at the lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Describing breakthrough new work at Virginia Mason, the book explains why governance has played such a big role in Virginia Mason’s success and also presents a new game-changing initiative concerning respect for people.