The New Face of Government

Focusing on transformation at the federal, state, and local levels, this book reflects the changes currently taking place in government and nonprofit organizations. Processes such as strategic management, enterprise architecture, information and communications technology, and enterprise transformation are enabling agencies from the public and private sectors to become cost-effective, performance-oriented learning organizations. Aimed at present and future administrators of public organizations, this resource includes a field-tested survey for diagnosing disequilibrium in organizations as a first step in a transformational change initiative.