Preparing for Continuous Quality Improvement for Healthcare

Preparing for Continuous Quality Improvement for Healthcare provides instructions on what readers must do before their organization begins any process improvement project. It is the long awaited answer to why so many process improvement projects fail in healthcare. Using tools like FTS (functional tree structures), SOAP (standardize, optimize, and align the process), and state mapping, this book demonstrates how to set the stage for process improvement, reduce work environment conflict, and build the foundation for process improvement success.