Public Administration & Management

This book presents a citizen-centric perspective of the dual components of e-government and e-governance. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their trans..

Taking careful account of comparative literature as well as variations in city governments, their planning agencies, and their relations with state authorities, this book explores the ways in which local politicians and public planning bodies can mobilize local constituencies to weather global chall..

Taking careful account of comparative literature as well as variations in city governments, their planning agencies, and their relations with state authorities, this book explores the ways in which local politicians and public planning bodies can mobilize local constituencies to weather global chall..

Drawing on input from an advisory group of leading non-profit professionals, this text presents the broad framework and theoretical perspective underlying non-profit management practices. It contextualizes the framework and theories in terms of the changing socio-political conditions and expectation..

Intended for both students and practitioners in public administration, Effective Writing in the Public Sector offers clear, easy-to-understand guidelines on how to write more clearly, concisely, and coherently, as well as correctly. In addition to covering the basics of good English, the book applie..

Intended for both students and practitioners in public administration, Effective Writing in the Public Sector offers clear, easy-to-understand guidelines on how to write more clearly, concisely, and coherently, as well as correctly. In addition to covering the basics of good English, the book applie..

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the grave..

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the grave..

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data...

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data...

Providing a sweeping analysis of energy policy in the U.S. since 1945, this book reviews important energy policies and the policy process. The first half of the book reviews energy policy history, identifying the policy-making players, the costs, benefits, and economic and political realities of com..

There is a constant drive for greater specialization when it comes to environmental problems. This book provides stakeholders from various backgrounds with the ability to place environmental problems and solutions within a common framework from which decisions can be made. It focuses on consideratio..