Quality Management

Knowledge, Groupware, and the Internet details the convergence of modern knowledge management theory and emerging computer technologies, and discusses how they collectively enable business change and enhance an organization's ability to create and share knowledge. This compendium of authoritative a..

This book covers root cause analysis (RCA), with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing RCA using various quality tools. The book explains how to use plan-do-check-act ..

Safer Hospital Care..

In this volume, the author demystifies the Design of Experiments (DOE). He begins with a clear explanation of the traditional experimentation process. He then covers the concept of variation and the importance of experimentation and follows through with applications. Stamatis also discusses full and..

Explains some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations at a lower cost and with greater efficiency...

Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn ..

In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity due..

Picking up where the textbooks usually leave off, this book equips readers to deal with non-normal applications scientifically and to explain the methodology to suppliers and customers. It shows how to handle uncooperative real-world processes that do not follow textbook assumptions. The text explai..

The world is ever changing, and a comprehensive understanding of the world will not be achieved without theoretical and methodological advances to decode complex dynamics in human and environmental systems. Computation and Visualization for the Understanding of Dynamics in Geographic Domains: A Res..

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are reco..

A guide to process improvement through benchmarking that provides managers, practitioners and consultants with the information needed to carry out effective benchmarking studies. It helps to assess and improve your company's processes and performance through benchmarking...

Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sound the reality of auditing the new standard has shown up various areas which require refinement - this..