Business, Management and Accounting

A survey of information systems research on electronic customer relationship management (eCRM). This book provides frameworks taken from cases and applications in this field. Each chapter takes a collaborative approach that goes beyond the analytical and operational perspectives, and stresses integr..

Employability..

With increasing globalization and fast-paced technological advances in business today, service organizations must respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in the United States but also in other develop..

Empowering Women in the Workplace details a cross-section of current concerns regarding women in the workplace which are relevant to employee assistance professionals and other human service professionals. Women researchers, academicians, and employee assistance professionals have compiled their cur..

This Encyclopedia is the definitive reference source for the exploration of Japanese business and management...

First Published in 1999. Routledge is an imprint of Taylor & Francis, an informa company...

These proceedings hold the papers of the ICBMR 2016 conference, held between October 25-27, 2016, in Lombok, Indonesia. ICBMR is organized with a motivation to provide an international platform for the academicians, researchers and budding students around the world to share their research findings a..

This book provides a strategy for implementing innovation projects following the ENOVALE methodologies: envision the need, nominate, objectify, validate, align and adapt, link, and execute. The authors explain what the strategy means in terms of innovation and demonstrate its transformative power fo..

First Published in 1999. Routledge is an imprint of Taylor & Francis, an informa company...

Gary Krueger tells the story of what might have been considered an unlikely source of dynamic change in Russia - formerly state-owned manufacturing enterprises and their managers...

There is a younger generation that has lost the ability to communicate effectively. The book will focus on: delivering more effective presentations and proposals, writing to inform, implement or change behavior and outline all the necessary skill sets required to be an excellent communicator...

First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company...